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Back in late 2008/early 2009, there was a good deal of optimism in America and much of the developed world; surprising really, given that we’d just suffered the worst financial meltdown in more than 80 years. The reason for that optimism was, of course, the election of a new US president. Barack Obama wasn’t just […]

All customers are not created equal and sometimes they can be more trouble than they are worth. Here’s how to deal with the difficult ones: 1. Decide what the problem is. Work out exactly why they are difficult. Is it because they take up so much of your time with endless demands? Is it because […]